Accessibility Statement | Galina Johnston

As an IG Wealth Management advisor, I am committed to providing accessible service to all clients. This commitment aligns with IG Wealth Management’s accessibility policies and meets requirements of the Accessibility for Ontarians with Disabilities Act and Accessibility for Manitobans Act.

1. Core Principles

1.1. Dignity and Independence:

• Equal access to services
• Respect for individual needs
• Independent use of services when possible
• Integration of accessibility features

1.2. Service Excellence:

• Clear communication
• Responsive support
• Flexible service delivery
• Accommodation of needs

2. Available Accommodations

2.1. Service Delivery:

• Alternative format documents
• Assistive devices when available
• Support person accommodation
• Service animal accommodation

2.2. Communication Support:

• Multiple communication channels
• Clear language standards
• Accessible documentation
• Interpretation services if needed

3. Physical Accessibility

3.1. Office Space:

• Wheelchair accessible entrance
• Accessible washrooms
• Clear pathways
• Adequate lighting

3.2. Meeting Spaces:

• Flexible seating arrangements
• Quiet meeting areas available
• Good acoustics
• Appropriate lighting

4. Digital Accessibility

4.1. Website Features:

• Screen reader compatibility
• Keyboard navigation
• Adjustable text size
• Color contrast options

4.2. Digital Documents:

• Accessible format availability
• Clear font choices
• Alternative text for images
• Structured headings

5. Support Services

5.1. Available Assistance:

• Document reading
• Form completion
• Service explanation
• Navigation assistance

5.2. Communication Methods:

• In-person meetings
• Phone consultations
• Email correspondence
• Video conferencing

6. Feedback Process

6.2. Response Process:

• Acknowledgment within 24 hours
• Full response within 5 business days
• Alternative format responses available
• Follow-up as needed

7. Additional Resources

7.1. For complete accessibility information, visit the IG Wealth Management Accessibility Page.

7.2. Policy Access: Complete accessibility policy available in multiple formats upon request.

8. Contact Information

8.2. Alternative Contacts: IG Wealth Management Accessibility Office

For corporate accessibility information, visit IG Wealth Management Accessibility Page